Customer Line Phone
MON - FRI 6:00AM - 5:00PM PST
SAT 7:00AM to 2:00PM
US HEAD OFFICE
180 Bald Peak Drive
Moutonborough NH 03254
Shipping & Delivery
For USA Shipping
Free standard delivery on all orders.
Free 2 Day shipping on orders above $100+
Please allow 1-2 business days to these times for processing, including standard, 2 Day and Expedite Shipping.
Orders do not ship the same day they are placed.
We offer three methods:
- Standard Shipping on all orders : FREE
- Priority Shipping on order above $100 (2-3 business days): FREE
- Expedite Shipping (1 business day): $29.99
For International Shipping
Free International Shipping on $149+ Orders
Discounted International Shipping on all orders
Please note International Orders Shipping price is based upon weight of the product and does not include Custom or Import duty Fee. Please check your country specific custom rules applicable for skin care products.
30 Day Easy Returns
You can return product up to 30 days from the ship date. Returns must be unopened, unused and in sellable condition. Returns of opened products are accepted only in case if product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact our customer service center. Refunds are made to the original form of payment once the returned product is received within 30 days, and up until 60 days.
Only applicable for purchases made directly in a BIAINILI.NYC online boutique in the USA.
All returns must include the original receipt.
There are no cash refunds.
Packages must be returned prepaid.
We are unable to accept C.O.D. deliveries.
BIAINILI reserves the right to modify its return, refund and exchange policy at any time, without notice.
We are unable to accommodate exchanges.
Please follow the return instructions on the packing slip included with your order.